Straight answers about registration, guardian verification, balances, payments, receipts, statements, reminders and privacy. The full detail is available after you sign in.
Parents and guardians register with an email address and password, verify the email, then add learners from the parent portal. New learners are enrolled with their details; existing learners are linked by admission number. The school reviews each request before showing ledger-backed balances, payments, statements and receipts. Payments are reflected only after school confirmation and reconciliation.
It is the official online portal where parents and guardians of Riverside Academy can view a child's fee account, see payments and balances, download statements and receipts, and receive email reminders. Every balance is calculated from the school's signed fee ledger.
Open the portal, choose Create account and enter your name, email address, phone number and a password. Verify your email, sign in, then add each learner from the parent portal. New learners are enrolled with their details, and existing learners can be linked with an admission number. The school reviews every learner request before fee details become visible.
No. Parents sign in with their email address and password only. An admission number is a learner record detail: it is captured when the school enrols a learner or when you link an existing learner, and it is never used as a login credential.
The balance is the sum of the signed ledger entries: opening balance plus fees charged, minus confirmed payments, plus reversals and adjustments, minus credits. The portal does not store a separate editable balance.
The portal shows the school's authorised payment channels and the exact account reference to quote. Pay through the school's Paybill, Till, bank or cash office channel and keep the confirmation until the accounts office reconciles it. A payment is never confirmed from an SMS or prompt alone.
Sign in, open the child's fee account and choose Statement or Receipt. Statements can be generated for a term, a year or the full account history as a PDF. Receipts are available for confirmed payments.
The school sends email reminders to verified guardians when a fee balance is outstanding, using the schedule configured by the accounts office. Reminders stop when the balance reaches zero and are paused while a recent payment is being reconciled.
Open Profile and security in the parent portal and turn off fee reminders for your account. Only verified guardians with reminders enabled receive them.
Yes. Once each guardian link is verified, all linked children appear in one parent account. Each child has a separate ledger-backed fee account.
Check the payment status in the portal. A payment may show as pending while the accounts office reconciles it. If it remains missing, contact the school accounts office with the transaction reference, amount and date. Do not make a second payment based only on an SMS or STK prompt.
Only signed-in users with a verified guardian link to that child, plus authorised school staff. The portal returns no fee data for unverified links, and parents cannot edit charges, payments or balances.
Passwords are hashed, sessions can be revoked, and every state-changing request uses CSRF protection. Guardian access is verified by the school, and financial data is read from the ledger under role-based access control. The portal does not sell guardian or student data.
No. The portal uses a session cookie to keep you signed in. It does not use advertising cookies or third-party tracking scripts.
Still need help? Contact the school accounts office using the details in the footer.
Balances, payment history, statements and receipts are available to verified guardians.